Direct billing for vision care insurance

Claim your health insurance benefits online

Terms and Conditions

Vision insurance providers

If your insurer isn’t listed, please submit your claim manually. Once your order has shipped, we'll send you a receipt that you can submit to your provider.

canada life logo claimsecure logo Desjardins logo iA Financial Group logo Johnson logo Johnston Group logo Equitable Life of Canada logo beneva logo Blue Cross logo Chamber of Commerce Group Insurance Plan logo CINUP logo coughlin logo Cowan logo D.A. Townley logo First Canadian Insurance Corporation logo GMS logo Group Health logo Group Source logo Manion logo Maximum benefit logo People Corporation logo RWAM logo Union Benefits logo UV Insurance logo

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View claim availability hours

Prescription all good to go?

Now for the fun part. Browse new styles and your favourite brands.

Submit an online claim for your vision insurance

Apply your benefits and save money upfront

1. Add products to your cart

Check your health insurance benefits before you shop, so you know which products are eligible and what you’re covered for.

2. Log in to start your claim

Log in, select ‘Apply vision care insurance’ at the checkout, and enter your insurance info.

3. Upload your valid prescription

Share the appropriate prescription and select the product that matches.

4. Complete your order

If required, pay the remaining amount after your vision care insurance has been applied.

Don’t have a valid prescription?

Get a comprehensive eye exam at your nearest Clearly store.

Book an eye exam

Frequently Asked Questions About Direct Billing

Need help? Contact us 24/7 via live chat, email, or phone at 1-866-414-2326

Direct billing is a quick and easy way to claim your health insurance benefits and avoid paying the full purchase amount upfront. We'll use your valid prescription and your insurance information to process your insurance claim before the full payment is taken out of your account.

There's no waiting around to be reimbursed - with direct billing, you only pay for whatever is left over after your insurance has been applied.

We will process your insurance coverage and apply it to your order total. If your order is not completely covered by your provider, you'll need to pay the remaining balance.

No, we don't have access to your full insurance information so we can't tell you the details of your coverage. To find out how much coverage you have, please reach out to your provider.

There are a few reasons why a claim may be rejected. Some of the most common ones are:

  • Insurer details entered incorrectly
  • Name on the prescription doesn't match the name of who you're claiming for
  • Your provider doesn't cover you for the item(s) you're trying to claim for

If you have questions about why your claim was rejected, it's usually best to reach out to your provider directly. Our Customer Service team is also available 24/7 via live chat, email, or phone at 1-866-414-2326.

Claim processing availability times depend on your provider and their hours of operation.

Please see the complete table below and look for your provider to find out when you can process a direct billing claim:

Insurer Claim availability hours (EST)
Alberta Blue Cross Monday to Friday, 10:30am to 7:00pm
Beneva by La Capitale 24/7, except during maintenance windows
Canada Life Monday to Friday 6:00am to 12:00am EST;
Saturdays and Sundays 6:30am to 10:00pm EST
Chambers of Commerce Group Insurance 24/7
CINUP 24/7
ClaimSecure 24/7, excluding maintenance periods
Coughlin 24/7
Cowan 24/7
D.A. Townley 24/7
Desjardins 24/7
Equitable Life 24/7 excluding mantenance periods
First Canadian 24/7
GMS 24/7
GroupHEALTH 24/7
GroupSource 24/7
Industrial Alliance Monday to Friday from 6:00am to 12:00am;
Saturday and Sunday from 6:00am to 10:00pm
Johnson 24/7
Johnston Group 24/7
Manion 24/7
Maximum Benefit 24/7
People Corporation 24/7
RWAM Daily, from 6:00am to midnight EST
TELUS AdjudiCare 24/7
Union Benefits 24/7
UV Insurance 24/7

We don't currently support secondary insurance. Please coordinate the remaining amount by filing a manual claim with your secondary insurance.

For more guidance on coordination of benefits, please see the Canadian Life and Health Insurance Association guidelines.

Yes, direct billing supports claims for the following:

  • Self – The claimant and the person who holds the coverage are the same person.
  • Spouse – The claimant is the spouse of the person who holds the coverage.
  • Child – The claimant is a child of the person who holds the coverage.
  • Disabled dependent – The claimant is a disabled child of the person who holds the coverage.
  • Child and part-time Student – The claimant is a part-time student at a post-secondary institution and a child of the person who holds the coverage.
  • Child and full-time Student – The claimant is a full-time student at a post-secondary institution and a child of the person who holds the coverage.
  • Domestic partner – The claimant cohabits with the person who holds the coverage but is not considered the person’s spouse.

For more guidance on coordination of benefits, please see the Canadian Life and Health Insurance Association guidelines.

If a child is covered under both parents’ policies submit the claim under the policy of the parent whose birthday occurs earliest in the year.

For example, if Parent A was born on March 1 and Parent B was born on October 1, list Parent A’s policy as primary and Parent B’s policy as secondary.

To leverage the second parent’s coverage as a secondary claim, you’ll need to submit the remaining amount as a manual claim to the secondary provider.

For more guidance on coordination of benefits, please see the Canadian Life and Health Insurance Association guidelines.

In order to be deemed valid, your prescription must have been administered by a licensed eye care professional within the last 24 months (if it’s a glasses prescription) or the last 12 months (if it’s a contact lens prescription) or be otherwise noted as ‘non-expired’.

The information on the prescription must also match the details entered into the claim, including the patient’s information and the parameters of the order.

You can get a valid prescription when you get an eye exam from any licensed eye care professional. Book a comprehensive eye exam at your nearest Clearly store.

No, we are only able to process and verify claims that have a valid prescription that matches the name of the patient you are claiming for.

In order to be deemed valid, your prescription must have been administered within the last 24 months or be otherwise noted as ‘non-expired’.

Yes, products that have been purchased through direct billing are eligible for returns. If you need help with a return, please reach out to our Customer Service team.

You may exchange the product you purchase through direct billing if it meets the requirements of our exchange policy. The new product must match the insurance-approved product type and prescription on your original order

Please note: Last chance, final sale, clearance frames, and certain other exempt products are not eligible for exchanges.

Please see our return policy for details and exclusions.


Don’t have a valid prescription?

Get a comprehensive eye exam at your nearest Clearly store.


Book an eye exam