Privacy Policy

We respect your privacy and will at all times seek to comply with privacy laws. The personal data we collect about our users shall be carefully and adequately processed, and will not be disclosed, rented or sold to third parties other than described within this privacy policy. We collect this information to be able to process your order and to offer you our newsletter and special deals when it is time to refill your order (this will include your name, date of birth, e-mail, postal addresses, credit card information and details of any prescription supplied to you by your optician or medical practitioner). You will need to give your consent before any processing takes place and your personal data will only be used for the purposes stated in these terms and conditions and or at the point of collection. We are committed to maintaining the highest standards of personal data protection and will not collect information about you without your consent.

Investors

If you request information from us on the Investors page we will ask for your name, email address and phone number. We use this information in order to provide you with the information you have requested.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with judicial proceeding, court order, or legal process served on our website.

We also use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you purchase items from us, we will share your PII with the third party, as necessary for the third party to provide that service.

Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. These track the online movement of Web users. Instead of being stored on the user's hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period.

Atlas and Akamai may use information about your visits to this and other websites in order to provide ads about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by the third party, click here for Atlas or click here for Akamai.

By providing your email address in conjunction with a purchase transaction you authorize Coastal to communicate with you by email regarding this purchase transaction. This authorization applies regardless of whether the purchase transaction is finalized.

By using our services, you consent to our collection, use and disclosure of your personal information as follows:

  1. Our Privacy Compliance Officer, Peter Lee, is accountable for our compliance with this privacy policy. If you have any questions, concerns or complaints about our privacy policy, please contact us in writing at the below:

    Peter Lee, Privacy Compliance Officer
    Coastal
    320 - 2985 Virtual Way
    Vancouver, BC
    V5M 4X7
    1-866-414-2326

    Or send an email to privacy@coastal.com

    If your personally identifiable information changes, or if you no longer desire our service, you may correct or update it by emailing our customer support at customerservice@coastal.com. Or by contacting us by telephone or postal mail at the contact information listed above.

  2. You may withdraw your consent to the collection, use or disclosure of your personal information at any time, subject to our requirements for continued retention of your information (for example, for legal or billing purposes) and reasonable notice. If you wish to withdraw your consent, please contact our Privacy Compliance Officer, Peter Lee via email at privacy@coastal.com.

    If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

    We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

  3. We use pixels, or transparent GIF files, to establish which of our online adverts successfully bring people to our Site or the sites of our affiliates. The GIF files are provided by third parties who provide us with online advertising analysis. This system places a cookie on your browser when you enter our Site. Cookies are used to save information such as items you have placed in the cart, or previous items you have looked at. The information collected on our behalf, is anonymous and does not personally identify you. The information does not contain your name, address, telephone number or your e-mail address. Most web browsers automatically accept cookies but you can change your browser to reject them. Even without a cookie you can still use our Site. If you would like to know how to opt-out of the technologies mentioned above, please visit:
    www.doubleclick.com/us/about_doubleclick/privacy/opting_out.asp

  4. We use third party advertising companies to serve ads on our behalf across the Internet. These third-party advertising companies employ cookie and Web Beacon (also referred to as 1x1 pixel.gifs or action tags) technology to measure and improve the effectiveness of ads for their clients. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. To do so, these companies may use anonymous information about your visits to our website and other websites. This information can include: date/time of banner shown, their cookie, and the first three octets of the IP address. They do not collect personal information (PII) and are prohibited from using your personal identifying information for promotional purposes. This anonymous information can also be used for online preference marketing purposes. The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site.

  5. We use third-party vendors, including Google, to show our ads on sites on the internet and to use cookies to serve ads based on your prior visits to our website. We use analytics data to inform and optimize our ad campaigns based on your prior visits to our website. You may opt out of Googles use of cookies by visiting the Google Advertising Opt-Out Page. More information on opting out of a third party vendors use of cookies is available by visiting the Network Advertising Initiative Opt Out Page. You may also opt out of our use of Google Analytics by visiting the Google Analytics Opt-Out Page. We may have reporting of your aggregate interactions with our ads across the Google Display Network or DoubleClick for Advertisers in conjunction with activity on our website.

  6. If you use a blog on this website, you should be aware that any personally identifiable information you submit there can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. Also if you use the customer review feature on our website which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the review to post their name along with their review.

    Atlas may use information about your visits to this and other websites in order to provide ads about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by the third party, click here.

Policies

Security Policy

We take the security of your information very seriously. Our e commerce system uses the latest SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to Coastal in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers. It is the same level of encryption technology that NASA and the CIA use. This ensures that your credit card information remains totally secure. It's about as secure as using your local bank machine.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the ""Choice and Opt-out"" section.

Receiving our newsletter is required as part of the service that we offer. If you no longer wish to receive our newsletters you may deactivate your account.

Opt-Out

We provide you the opportunity to ""opt-out"" of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at anytime by following the unsubscribe link located at the bottom of each email communication.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter.

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at privacy@coastal.com.

TRUSTe Licensee

Coastal Contacts, Inc.has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the sites www.coastal.com, www.clearlycontacts.ca, www.clearlycontacts.com.au, www.clearlycontacts.co.nz, and www.lensaway.com and does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions.. If you have questions or concerns regarding this statement, you should first contact Hussein Waljee at privacy@coastal.com. If you are not satisfied with our response you can contact TRUSTe here. http://watchdog.truste.com/pvr.php?page=complaint&url

TRUSTe online privacy certification

Effective Date: 05/17/2013

COPYRIGHT NOTICE. Copyright © Coastal Contacts Inc., All rights reserved. Any rights not expressly granted herein are hereby reserved.

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