When you're looking for your next pair of glasses, you'll want to make sure you have the following information on hand to ensure that your shopping experience is fast, efficient, and easy:
You can also create prescription sunglasses in a variety of tints, or add Transitions® lenses to nearly any frame. Learn how to create prescription sunglasses.
A Pupillary Distance (PD) is the measurement in millimeters from the center of one pupil to the center of the other. An accurate PD helps guarantee that your prescription is properly focused to ensure full clarity and correction. Learn More about understanding pupillary distance (PD) and why it matters to your glasses prescription.
There are two reasons why a PD may not appear on your prescription:
The first is that you may instead have a prescription for contact lenses. If you see a brand of contacts listed on your prescription, then these parameters will not work for glasses. You will have to contact your eye care professional to ask for a separate glasses prescription to ensure that you have the most accurate vision correction.
The second is that your PD was simply not written on your prescription. If this is the case, contact your eyecare practitioner and ask them for your glasses PD. If you are unable to attain this number, you can measure your PD with a ruler. Learn How.
Unfortunately, we cannot guarantee that a sold-out product will be restocked, and therefore cannot offer a wait list for out of stock products at this time. If you see a frame you love, act fast to avoid missing out!
Looking for style advice on how to find a similar looking frame? Call us at 1-866-414-2326.
When you're searching for your prescribed brand of contact lenses, you'll want to make sure you have the following information on hand to ensure that your shopping experience is fast, efficient, and easy:
There should be an expiration date listed on your contact lens prescription, set by your eye care professional. In most regions, your prescription expires after 1–2 years. If you cannot find this information, we recommend speaking directly with your doctor.
To update your prescription and renew the expiry date, we recommend that you see your eye care professional for a refreshed eye exam.
Our Contact Lenses by Subscription program allows you to set a recurring delivery schedule for your prescribed contact lenses that you can change or cancel at any time. You'll have the option to select this program while placing your contact lens order. Learn more about Contact Lenses by Subscription.
Your wait time depends on your lens type. Some products — including toric/astigmatism, RGP, and multifocal lenses are custom orders through the manufacturer. Production times are listed on product pages under the heading "Availability."
Once your contact lenses are in stock, they should be shipped within 1–2 business days and will arrive within the time estimate provided by your chosen shipping method.
Ground shipping through Canada Post takes 1–2 business days for delivery.
Production times for prescription lenses can vary from 2–9 business days depending on the intricacy of the prescription and the type of lens required. Once your lenses have been crafted and mounted into the frame, they will be shipped to you using your chosen shipping method.
Ground shipping through Canada Post takes 1–2 business days for delivery, except in remote areas.
Non-prescription sunglasses will ship within 1–2 business days of your order being placed, provided there are no prescription products in your order. They will be shipped using your chosen shipping method.
Ground shipping through Canada Post takes 1–2 business days for delivery, except in remote areas.
You can always log into MyAccount to get up-to-date order and shipment information. Learn more
When your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. Your order will remain trackable within 30 days of the ship date.
In North America, prescription products — including prescription glasses, prescription sunglasses, and contact lenses — do not incur sales tax at the point of purchase.
Non-prescription products will incur the usual rate of tax for your region.
Glasses & Sunglasses: Because we want you to absolutely love your new eyewear, we offer a complimentary hassle-free return policy on all orders within 14 days from the order delivery date. Returns made after 14 days are subject to a restocking fee and are accepted up to 365 days from your delivery date.
Looking for an exchange? We want to help you find your perfect pair of glasses. Our Vision Ambassadors can walk you through finding the best fit, style, and prescription correction.
Glasses and sunglasses must be returned in their original unused and unworn condition. Returns or exchanges may be denied, in very rare circumstances, based on the nature of prior transactions.
We also offer a 365 day warranty policy that covers manufacturer’s defects, so your satisfaction is always guaranteed.
Contact Lenses: We want you to be happy with your order, so if anything is less than perfect we accept returns for contact lenses within 30 days from the order delivery date. Contact lens boxes must be unopened, unmarked, and unused.
Please note: as RGP (rigid gas permeable) lenses are custom made for each individual order, they are a final sale and cannot be returned or exchanged.
To make a return or exchange, simply contact our Vision Care Team within 14 days of the delivery date for a complimentary electronic shipping label and instructions for mailing your product back to us.
Once you have printed the shipping label please place your returning items in the original package or another sturdy box. Make sure the return label is clearly visible. We ask that you ship your glasses back to us as soon as possible to initiate your refund.
To return your contact lenses, simply contact our Vision Care Team within 30 days of the delivery date for a complimentary electronic shipping label and instructions for mailing your product back to us.
Once you have printed the shipping label please place your returning items in the original package or another sturdy box. Make sure the return label is clearly visible. We ask that you ship your contacts back to us as soon as possible to initiate your refund.
After initiating your return with our Vision Care Team your applicable store credit and/or refund will be applied back into the original account 1–2 weeks after the order has been received and processed at our facility. You will be notified via email when your return has been processed and when the refund has been completed.
Yes! Once you have initiated a return for your original order, our trained Vision Ambassadors would be happy to help you find a fantastic new pair of glasses.
Our Vision Ambassadors will walk you through the process of finding the right size, style, and fit for you. Our Vision Ambassadors are trained and supported by our in-house licensed optician to ensure that your glasses lenses will be tailored to fit your frame and prescription needs.
We can also help you place a new order with your original order’s promotion under the original promotion's guidelines within 30 days of your original order.
Note: as your returned order will be refunded upon receipt as applicable, your exchange order will be subject to payment in full.
We guarantee the quality of our frames, glasses lenses, and coatings. If you experience a manufacturing defect within 365 days of delivery, contact our Vision Care Department for assistance. After seeing a photo of the defect, any confirmed defective product will be repaired or replaced. Our warranty does not cover damage caused by the wear and tear of everyday use or damage caused by sudden force or impact, including lens scratches or broken frames.
It can up to 10 days to adjust to a new glasses prescription. To successfully adapt, make sure that you are only wearing your new glasses and not switching back to your old prescription. It can also be beneficial to have the frames professionally fitted to your face.
If you are still having trouble after 10 days, contact us and our trained Vision Ambassadors, supported by our in-house licensed optician, can address any questions or concerns. To best assist you, please have a copy of your prescription available. Our Vision Ambassadors will need to know the details of your experience with your new glasses and may request a photo of you wearing your glasses to assist with finding a solution.
Defective lenses are rare as the contact lenses arrive directly to us from the manufacturer. However, if you believe you may have received a defective product, contact our Vision Ambassadors for further assistance. We may be able to provide a credit or replacement product for confirmed defects.
Make sure that someone is at your apartment or office to sign for delivery. Remember to keep your cell phone handy: the courier will contact you if they need to reach you during delivery. If shipping to your home, the courier will deliver in person or leave the order in a secure location at their discretion.
While we’re hoping to expand this service, at the moment ASAP Delivery is only offered in the cities of Vancouver, New Westminster, and Burnaby. Not all postal codes are eligible. Once you enter your postal code in our system, we can confirm eligibility. Ineligible postal codes will be remove ASAP Delivery from the shipping options.
Not all contact lenses are available in stock. Toric (for astigmatism), multifocal, RGP, and other specialty lenses are a custom order through the manufacturer and cannot be shipped on the same day they are ordered.
Occasionally we will temporarily run out of stock on a particular prescription for an in stock contact lens product. If this happens, you will be removed from the ASAP Delivery service as we will need to order this product directly from the manufacturer before we can ship it to you.
ASAP Delivery is only available for in stock items. Products that require assembly, such as glasses, cannot be shipped on the same day they are ordered.
At this time ASAP Delivery is not available for orders over $500.
Need more info? Call 1-866-414-2326
Yes, your brand-new contacts are still good even if the packets have frozen due to extreme weather conditions. You do not need to throw them out, because they are still salvageable.
All you need to do is let your frozen contact lens packets thaw at room temperature.
The contact lenses are protected by the solution in which they are stored. As long as the seal on the package remains intact, the contacts inside will remain sterile.
It is suggested that you let them defrost overnight, leaving them at room temperature. They should be thawed and ready for wear the next morning.
Do not try to speed up the process by placing the frozen contacts in a warm setting, as the heat can change the chemical properties in the solution and negatively impact the quality of your contacts.
Once defrosted, rinse your contacts with fresh saline solution before inserting them into your eyes. You can then wear them as usual, following your regular wear schedule.
While this occurrence is very rare, if your contacts have become uncomfortable or defective after being frozen, please discard the lens and contact our Vision Care Department right away.
Extreme cold weather can also leave your eyes feeling very dry while wearing contacts, so we also suggest using lubricating eye drops when needed; this will help keep your eyes moisturized.
MyAccount is your central hub for order and prescription information — ensuring fast and easy checkout and delivery.
We recommend signing in as soon as you visit our site to save your favourites, and quickly access your saved prescriptions, payment, and shipping information.
Access and manage the following with MyAccount:
and more — all by logging in at the start
You can also set up automatic contact lens refills and refer your friends.
Note: a receipt will only be generated once your order has shipped.
If you've forgotten your password you can provide the email address that you've used and we will email you a reset message. If you simply want to change your password from within your account, select "Personal Profile" and then "Change Password".
We are happy to offer our LiveChat services 24 hours a day, 7 days a week. You can also call us at 1-866-414-2326 or reach us through the Help contact form.
Our Price Match Guarantee means that we will match the price of any authorized online retailer. This total price includes the final amount, at checkout, for the same number of boxes, containing the same number of lenses, along with any applicable shipping, handling, and additional fees charged by the competitor. Any sales offered by the competitor must be active at the time of the price match, and our representatives must be able to replicate the final price. Cached and third party links, mail-in rebates, limited time offers of less than 48 hours, “limited box quantity” offers, discontinued product clearance sales, and promotions that have ended are not valid. The price match cannot be combined with any offer on our site. We will match up to a maximum discount of $100 per order.
To receive the Price Match Guarantee:
Note: Merchant prices found through third party ads are not eligible for price matches. Prices must be validated by our Vision Ambassadors in order to be matched.
We do not offer the ability to price match glasses or sunglasses featured on competitor sites, however if your eyeglasses or sunglasses go on sale on our site within 30 days of your purchase, we will provide an adjustment for the difference in cost. After 30 days have passed, we are not able to extend this offer. Please note that this does not include the brands: Oakley, Ray-Ban, and Arnette as they are excluded from all offers, sales, discounts, and coupons.
We can apply a coupon to your order and adjust your cost within 30 days of your purchase date. After 30 days have passed, we are not able to extend this offer.
In North America, prescription products — including prescription glasses, prescription sunglasses, and prescription contact lenses — do not incur sales tax at the point of purchase. Non-prescription products will be taxed at the usual rate for your region.
Essilor Canada is committed to creating an inclusive environment and applying principles of fairness in all that relates to employment, services, goods, facilities and convenience measures for our employees and our customers.
You will find the link in .pdf format to our policy on Accessibility for Ontarians with Disabilities Act (AODA).
Your comments and suggestions are an essential part of this ongoing process that allows us to develop new practices and offers to better serve you.
To contact us:
Phone: 514-337-2943 ext 1318
Mail: 371 Deslauriers, St-Laurent QC, H4N1W2
Welcome! In addition to our contact information below, our FAQ section includes answers to our top customer questions.
If you need an answer fast, give us a call and a Vision Ambassador can provide direct one-on-one support.
Call us 1-866-414-2326
Hours 24 hours a day, 7 days a week.
You can expect to hear from us in 24 – 48 hours.