When you're looking for your next pair of glasses, you'll want to make sure you have the following information on hand to ensure that your shopping experience is fast, efficient, and easy:
You can also create prescription sunglasses in a variety of tints, or add Transitions® lenses to nearly any frame. Learn how to create prescription sunglasses.
A Pupillary Distance (PD) is the measurement in millimeters from the center of one pupil to the center of the other. An accurate PD helps guarantee that your prescription is properly focused to ensure full clarity and correction. Learn More about understanding pupillary distance (PD) and why it matters to your glasses prescription.
There are two reasons why a PD may not appear on your prescription:
The first is that you may instead have a prescription for contact lenses. If you see a brand of contacts listed on your prescription, then these parameters will not work for glasses. You will have to contact your eye care professional to ask for a separate glasses prescription to ensure that you have the most accurate vision correction.
The second is that your PD was simply not written on your prescription. If this is the case, contact your eyecare practitioner and ask them for your glasses PD. If you are unable to attain this number, you can measure your PD with a ruler. Learn How.
Unfortunately, we cannot guarantee that a sold-out product will be restocked, and therefore cannot offer a wait list for out of stock products at this time. If you see a frame you love, act fast to avoid missing out!
Looking for style advice on how to find a similar looking frame? Call us at 1-866-414-2326.
When you're searching for your prescribed brand of contact lenses, you'll want to make sure you have the following information on hand to ensure that your shopping experience is fast, efficient, and easy:
There should be an expiration date listed on your contact lens prescription, set by your eye care professional. In most regions, your prescription expires after 1–2 years. If you cannot find this information, we recommend speaking directly with your doctor.
To update your prescription and renew the expiry date, we recommend that you see your eye care professional for a refreshed eye exam.
Our Contact Lenses by Subscription program allows you to set a recurring delivery schedule for your prescribed contact lenses that you can change or cancel at any time. You'll have the option to select this program while placing your contact lens order. Learn more about Contact Lenses by Subscription.
We want you to be happy with your order, and if anything is less than perfect we're happy to accept returns for glasses and sunglasses provided that they are in unworn, unused condition. Follow the Steps for Making a Return or Exchange below for more information.
We want you to be happy with your order, and if anything is less than perfect we're happy to accept returns for contact lenses provided the boxes are all unopened, unmarked, and unused. Follow the Steps for Making a Return or Exchange below for more information.
To return your order, call our Vision Care center at 1-866-414-2326 and they will email you a prepaid postage stamp.
Please place your returning items in a sturdy box or the original package. Make sure that the return label is clearly visible.
We recommend that you first call our Vision Care center at 1-866-414-2326 for a return postage label to return the original pair which will be refunded after it has been received.
If you are returning your first pair within 30 days of the ship date, our Vision Care Ambassadors can help you place an order for a new pair of glasses with your original promotion under the original promotion's guidelines. This will be charged separately.
Please allow for 2–3 weeks from the date of return to receive your store credit or refund back onto the original account.
Yes. Call us prior to making your return to let us know that you wish to refund to an alternate card. We cannot transfer funds to a gift card, a non-Visa debit card, and we cannot refund store credit onto a credit/Visa-Debit card at this time.
Your wait time depends on your lens type. Some products — including toric/astigmatism, RGP, and multifocal lenses are custom orders through the manufacturer. Production times are listed on product pages under the heading "Availability."
Once your contact lenses are in stock, they should be shipped within 1–2 business days and will arrive within the time estimate provided by your chosen shipping method.
Ground shipping through Canada Post takes 1–2 business days for delivery.
Production times for prescription lenses can vary from 2– business days depending on the intricacy of the prescription and the type of lens required. Once your lenses have been crafted and mounted into the frame, they will be shipped to you using your chosen shipping method.
Ground shipping through Canada Post takes 1–2 business days for delivery, except in remote areas.
Non-prescription sunglasses will ship within 1–2 business days of your order being placed, provided there are no prescription products in your order. They will be shipped using your chosen shipping method.
Ground shipping through Canada Post takes 1–2 business days for delivery, except in remote areas.
When your order ships, you will be sent an email confirmation which includes a tracking number and instructions for how to track your order online. Your order will remain trackable within 30 days of the ship date
In North America, prescription products — including prescription glasses, prescription sunglasses, and contact lenses — do not incur sales tax at the point of purchase.
Non-prescription products will incur the usual rate of tax for your region.
Make sure that someone is at your apartment or office to sign for delivery. Remember to keep your cell phone handy: the courier will contact you if they need to reach you during delivery. If shipping to your home, the courier will deliver in person or leave the order in a secure location at their discretion.
While we’re hoping to expand this service, at the moment ASAP Delivery is only offered within the City of Vancouver. Not all postal codes are eligible. Once you enter your postal code in our system, we can confirm eligibility. Ineligible postal codes will be remove ASAP Delivery from the shipping options.
Not all contact lenses are available in stock. Toric (for astigmatism), multifocal, RGP, and other specialty lenses are a custom order through the manufacturer and cannot be shipped on the same day they are ordered.
Occasionally we will temporarily run out of stock on a particular prescription for an in stock contact lens product. If this happens, you will be removed from the ASAP Delivery service as we will need to order this product directly from the manufacturer before we can ship it to you.
ASAP Delivery is only available for in stock items. Products that require assembly, such as glasses, cannot be shipped on the same day they are ordered.
At this time ASAP Delivery is not available for orders over $500.
Need more info? Call 1-866-414-2326
MyAccount is your central hub for order and prescription information — ensuring fast and easy checkout and delivery.
We recommend signing in as soon as you visit our site to save your favourites, and quickly access your saved prescriptions, payment, and shipping information.
Access and manage the following with MyAccount:
and more — all by logging in at the start
You can also set up automatic contact lens refills and refer your friends.
Note: a receipt will only be generated once your order has shipped.
If you've forgotten your password you can provide the email address that you've used and we will email you a reset message. If you simply want to change your password from within your account, select "Personal Profile" and then "Change Password".
Our Price Match Guarantee means that we will match any authorized price for your contact lenses with any of our online competitors. We'll also give you an additional 5% off the competitor's total up to a maximum discount of $300 per order.
To receive the Price Match Guarantee:
Note: Merchant prices found through third party ads are not eligible for price matches. Prices must be validated by our Vision Ambassadors in order to be matched.
We do not offer the ability to price match glasses or sunglasses featured on competitor sites, however if your eyeglasses or sunglasses go on sale on our site within 30 days of your purchase, we will provide an adjustment for the difference in cost. After 30 days have passed, we are not able to extend this offer.
We can apply a coupon to your order and adjust your cost within 30 days of your purchase date. After 30 days have passed, we are not able to extend this offer.
In North America, prescription products — including prescription glasses, prescription sunglasses, and prescription contact lenses — do not incur sales tax at the point of purchase. Non-prescription products will be taxed at the usual rate for your region.
Essilor Canada is committed to creating an inclusive environment and applying principles of fairness in all that relates to employment, services, goods, facilities and convenience measures for our employees and our customers.
You will find the link in .pdf format to our policy on Accessibility for Ontarians with Disabilities Act (AODA).
Your comments and suggestions are an essential part of this ongoing process that allows us to develop new practices and offers to better serve you.
To contact us:
Phone: 514-337-2943 ext 1318
Mail: 371 Deslauriers, St-Laurent QC, H4N1W2
Welcome! In addition to our contact information below, our FAQ section includes answers to our top customer questions.
If you need an answer fast, give us a call and a Vision Ambassador can provide direct one-on-one support.
Call us 1-866-414-2326
Hours Sun-Fri, 24 hours starting Sunday 8:30am PST until Friday 7pm PST
Sat, 8am – 4:30pm PST
You can expect to hear from us in 24 – 48 hours.