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Returns and Warranty
Glasses & Sunglasses: 30-Day Return Policy

We accept glasses and sunglasses returns within 30 days of the delivery date. Items must be in new unworn condition and returned in their complementary cases to be eligible for a full refund or exchange. If you are not absolutely satisfied with your glasses, contact us via our toll-free number at 1-866-414-2326 or visit one of our stores and we will be happy to assist you!

A small number of heavily discounted items may have moved to our Last Chance / Final Sale category, in which case they are not eligible for a refund, exchange or store credit.

Contact Lenses and Accessories Return Policy

Contact lenses may be returned within 30 days of delivery. Boxes must be sealed, unopened, and unmarked.

RGP (rigid gas permeable) lenses are custom made for each individual order. As such, they are final sale and cannot be returned or exchanged.

Contact lens cases are final sale items and cannot be returned or exchanged.

How long does it take for my money to be refunded?

Upon confirmation from the courier that your product is safely on its way back to our facility for inspection, you can expect to see your refund within 4-7 business days.

Don’t forget to contact us via our toll-free number at 1-866-414-2326 if you wish to return an item, as we will be emailing you a prepaid return label. Returning your purchase without using this label can lead to delays in processing your refund.

You will be notified via email when your return has been processed and when the refund has been completed.

Can I return contact lenses that have been opened?

We only accept returns for sealed, unopened, and unmarked boxes of contact lenses within 30 days of delivery.

RGP (rigid gas permeable) lenses are custom made for each individual order. As such, they are final sale and cannot be returned or exchanged.

Contact lens cases are final sale items and cannot be returned or exchanged.

I’m having difficulty seeing out of my glasses. What can I do?

Having difficulty seeing out of your new glasses can be due to various reasons. You can use the list below to do your own troubleshooting.

• Do the glasses fit you well? Sometimes, the prescription is not as crisp because the glasses aren't properly adjusted.

• Is it a new prescription? Adjusting to a new prescription can take a few days. The best way to adjust to your new prescription it to wear the glasses continuously for an extended period, as constantly taking them on and off won't help your brain adjust.

• Check the prescription (and PD!) accuracy. Use the packing slip included in your package to check that the prescription ordered matches the prescription from your doctor. If the prescription was wrongly entered, contact us via our toll-free number at 1-866-414-2326 to set up an exchange.

• Put your glasses on and look straight ahead. Lock your eyes on a point in the distance, then slowly tilt your chin up and down (without moving your eyes). If your vision sharpens when you look up or down, we probably need to reposition the lenses in your frame. Contact us* via our toll-free number at 1-866-414-2326 to confirm your assessment and start the lens customization process.

*Note that we might require a photo of you wearing the glasses so our in-house optometrists and opticians can measure the exact adjustment needed.

What is covered under your warranty policy?

Our warranty covers manufacturer’s defects on frames and lenses within one year of the delivery date. It does not cover damage caused by the wear and tear of everyday use, sudden force or impact, accidental damage, including but not limited to: lens scratches, loose hinges, missing screws, broken frames, detached temple tips or detached nose pads.

Any cosmetic issues, such as scratches, paint chips or marks, are not covered by warranty unless they occur straight from the box and are reported within 14 days of delivery; after 14 days they will be classified as wear and tear and be ineligible for any return or warranty claim.

How do I submit a claim to review if damage is covered under your warranty?

If you experience a manufacturing defect within 365 days of delivery, contact us via our toll-free number at 1-866-414-2326 for help with your one-time replacement.

Warranty claims are subject to review; upon assessing a photo of the defect, any glasses or sunglasses classified as defective may be returned for a one-time replacement.

What do I do if I need a new nose pad?

Nose pads are easily replaceable by any optical professional. If you’re in Toronto, Calgary, or Vancouver, pop by one of our stores and we’ll be happy to help replace your nose pads. If you’re somewhere else in Canada, you can go to any local optical shop!

Some of our frames come with nose pads that are only sold by Clearly – if you’re unsure if a local shop would be able to replace your nose pads, you can contact us via our toll-free number at 1-866-414-2326 with your order number ready and we will let you know. If your nose pads are exclusive to us, we will simply mail new nose pads to your home.

Production and shipping
Shipping timeframe
How long does it take for my order to ship?

Prescription glasses

Production times for prescription lenses can vary from 4–8 business days depending on the intricacy of the prescription and the type of lens required. Once your lenses have been crafted and mounted into the frame, they will be shipped to you using your chosen shipping method.

Ground shipping through Canada Post takes 5 business days for delivery. Express options may be available depending on your order and shipping address.

Non-prescription sunglasses

Non-prescription sunglasses will ship within 1–2 business days of your order being placed, provided there are no prescription products in your order. They will be shipped using your chosen shipping method.

Ground shipping through Canada Post takes 5 business days for delivery, except in remote areas. Express options may be available depending on your order and shipping address.

Contact lenses

Contact lens orders that are in stock ship on the same or following day of the order being placed. Custom orders for more complex prescriptions (toric, multifocal, RGP) will need to be ordered in from the manufacturer – time frames are listed under ‘Availability’ on the product page. Once received, they will ship within 1-2 business days with your chosen shipping method.

Ground shipping through Canada Post takes 5 business days for delivery, except in remote areas. Express options may be available depending on your order and shipping address.

Where is my order?

Click here to track your order with your order number and email address. When your order ships out, we will send you an email to the address on file with the tracking number.

My order says delivered but the package hasn’t shown up yet.

It is possible that your package was scanned as delivered by the courier but will in fact be delivered in the next two business days – please wait 48 business hours and if you haven’t received anything by then, contact us via our toll-free number at 1-866-414-2326 and we will be happy to assist you!

Courier questions
I paid for express shipping but my order took longer.

Shipping time frames do not include production and fulfillment time. Once your order is ready, it will ship with the shipping method selected. See below for general time frames:

Glasses (production + shipping):

• Single vision: 5-9 business days

• Multifocal; sunglasses: 8-10 business days

Contact lenses (fulfillment + shipping):

• In stock: 2-4 business days

• Custom order: 4-7 business days

Why did my order come via a different courier than selected?

We’re always looking for new ways to serve our customers better and deliver our promise of speedy service, which is why when we can, we upgrade the shipping method to a faster one, at no extra cost to you.

Ordering glasses
How to buy glasses online

Before placing your order online, you will need:

• Your updated glasses prescription (getting a new eye exam every year ensures your eyes are healthy and your prescription is perfectly suited to your vision needs).

• Your pupillary distance (distance between your two pupils). We’ll need this to ensure the lenses are properly mounted into the frame. If it’s not on your prescription and your doctor can’t measure it, you can follow our instructional video.

• Your glasses measurements. There should be three numbers inside the temple of your current glasses, looking like this: 53-14-140. This gives you the lens width, nose bridge width, and temple length of your frames.

Once you have gathered all this information, you can:

1- Find the right frame

Use the sizing filters to enter your glasses measurements and find the perfect fit, and our Virtual TryOn tool to see how the frame would look on you – be sure to enter your PD to get an accurate representation!

2- Enter your prescription

Once you have selected the frame that you want, click on ‘Add lenses’ to add your prescription. Enter your prescription in the easy-to-fill table. Don’t forget to enter your PD.

Note that it is possible for your prescription not to include all the parameters you will see on this step. This is perfectly normal, and you can leave those fields blank.

3- Select your lenses

After entering your prescription, you will be prompted to pick your lenses. Our website calculates the index options based on your prescription and will always give you the best offer.

4- Place your order

Frames and lenses are selected? Then you are ready to go! Apply a coupon code at checkout to take advantage of current promotions, enter your shipping details and payment information and place your order.

What information do I need when making an order?


If you are getting ready to place an eyeglasses order, you will need the following:

• Your updated glasses prescription (getting a new eye exam every year ensures your eyes are healthy and your prescription is perfectly suited to your vision needs).

• Your pupillary distance (distance between your two pupils). We’ll need this to ensure the lenses are properly mounted into the frame. If it’s not on your prescription and your doctor can’t measure it, you can follow our instructional video.

• Your glasses measurements. There should be three numbers inside the temple of your current glasses, looking like this: 53-14-140. This gives you the lens width, nose bridge width, and temple length of your frames.

Contact lenses

Before ordering contact lenses, make sure you have a valid contact lens prescription from your eye doctor. A contact lens prescription is different from a glasses one and should include the following: contact lens brand, BC, DIA, and applicable corrective parameters (sphere, cylinder, axis, and ADD power).

Can I use the Virtual Try On tool to determine fit?

If you enter your PD when using VTO, it will give you a fair representation of the overall frame width. We still recommend checking the measurements of the frames you like and comparing them to your current glasses to ensure the best fit possible!

How do I know if my frame fits me?

The greatest consideration is how comfortable you feel in the frame. If something feels off but you can’t quite pinpoint what, you check the following:

• Total frame width: check if there is any tension on the hinges or if the temples flex outwards. These are signs that your frame is too small. If your frame is too wide, the temples might not touch your face at all in front of your ear.

• Temple length: feel with your hand how much temple sticks out behind your ear. Anything less than 2cm is probably too small; if you feel like there is too much material, you might need shorter temples.

• Nose bridge: a plastic nose bride should have contact with at least 5mm worth of skin on the sides of your nose. Less then that means it’s too wide. If the bridge of the frame only touches the very top of your nose with a big space at the top, it might be too small.

If you need help choosing a better fit for you, contact us via our toll-free number at 1-866-414-2326 and a trained representative will help you find the perfect pair.

What can I do if my glasses don't fit?

If your glasses don’t fit, contact us via our toll-free number at 1-866-414-2326 with your order number and glasses ready. If you have an old pair of glasses that fits, you may as well grab them so we can help you find the right measurements!

I love my glasses, but they slide off my face!

Nobody likes pushing their glasses back up their nose a hundred times a day, so here are some tips to keep your frames staying where they should.

Put the frames on and settle them in the spot where you’d like to have them stay all day. Take a look in the mirror: what part of the frame isn’t fitting well? If your glasses are sliding down your nose, it could be caused by:

• The temples not hugging your face as they should.

• A nose bridge that is too small or too big.

Use our guide to adjusting glasses to adjust the part of the frame that will stop your glasses from sliding down your nose.

Can I adjust my glasses/frames?

If there is no local optical store available near you, you can use our guide to adjusting glasses yourself.

When adjusting your own frames, be sure to keep heat away from the lenses as much as possible and perform adjustments a little bit at a time. Using your bare hands will allow you to feel when the material "gives" a bit and minimizes the chances of scratching your frame. Use gentle but steady pressure rather than bending a piece all at once. This places less stress on the frame's material.

I bought a pair a few years ago, but I can't find it on your website.

We work hard to introduce new styles every season and not every glasses model we offer is renewed. If you cannot find an older frame on the website, it's probably because it's been discontinued. We recommend using the filters to browse frames similar in shape, size, and colours! Shop glasses here.

Can I get frames without lenses?

While we can't ship a frame without lenses in it, you can order free clear, non-prescription lenses. To do so, pick your frame, click 'Add lenses', and below the prescription table, click 'I want lenses without a prescription'. Then select "Clear Standard Lenses" and on the next page select “View other lenses available” to choose our $0.00 Standard Lenses.

If your goal is to have a local optical install lenses for your new frame, you should order your lenses without anti-reflective coating. If you're purchasing your new frame simply for cosmetic purposes, adding an anti-reflective coating will ensure the best cosmetic results for your new look and prevent the glasses lenses from looking “fake”.

What type of lenses do you offer?

We offer a wide variety of lens designs and materials. All our lenses come in a curated selection of materials and indexes to ensure your lenses stay thinner and lighter while providing cosmetically more appealing glasses for those with stronger prescriptions. You can find more information on our different lenses and coatings here.

Simply enter your prescription and we’ll offer you a choice of lens indexes that gives you the freedom to decide if your priority is thin and light or if you’re looking for a backup pair on a budget.

Can I get my lens replaced?

We are currently not able to offer any re-lensing service. However, we offer a wide variety of frames, starting at $9, and free shipping over $50 – click here to browse through our glasses collection.

I got designer glasses but the lenses didn’t have the logo?

Because we make our own prescription lenses, designer glasses ordered with a prescription are shipped without their original lenses.

When we remove the designer lenses to replace them with your selected prescription lenses, we cannot guarantee the integrity of the original lenses. We take product safety and quality seriously, and would not want to ship lenses which, in the process of being removed from the frames, can become compromised and prone to cracks or flaws. The removed original lenses are discarded and cannot be included with prescription orders.

What is the best way to clean my glasses?

Always wipe the lenses from side to side, starting at the nasal side and dragging any dirt or oil towards the temporal edge of the lens.

Note that lenses should never be dry when cleaning - a little bit of moisture will prevent debris from scraping across the lens surface and will instead be picked up better by your microfibre cloth.

Be sure to wash your lens cloth at least every two weeks to prevent the dirt and oil you've cleaned off your lenses from being smeared back onto them by a dirty cloth!

Contact Lenses
Ordering contact lenses
Can I use my eyeglasses prescription to order contact lenses?

Eyeglasses and contact lenses require two different prescriptions, for a couple of reasons:

• A contact lens prescription will include the brand of lens your doctor has determined fits you well. The contact lens material affects the way it fits your cornea, and matching measurements such as base curve (BC) and diameter (DIA) from one lens to another does not guarantee the same fit.

• Moreover, the corrective power on your contact lens prescription will differ from your glasses prescription. This is because a contact lens isn’t positioned at the same distance than glasses. Only a licensed contact lens fitter can adapt a glasses prescription to a contact lens prescription, upon performing fitting trials with you.

If you’re unsure whether your prescription is for glasses or contact lenses, you can us via our toll-free number 1-866-414-2326.

My contact lenses have frozen
What do I do if my contact lenses have frozen?

Brand-new contacts are still good even if the packets have frozen due to extreme weather conditions. You do not need to throw them out, because they are still salvageable.

All you need to do is let your frozen contact lens packets thaw overnight at room temperature. The contact lenses are protected by the solution in which they are stored. As long as the seal on the package remains intact, the contacts inside will remain sterile.

Do not try to speed up the process by placing the frozen contacts in a warm setting, as the heat can change the chemical properties in the solution and negatively impact the quality of your contacts.

Once defrosted, rinse your contacts with fresh saline solution before inserting them into your eyes. You can then wear them as usual, following your regular wear schedule.

While this occurrence is very rare, if your contacts have become uncomfortable or defective after being frozen, please discard the lens and contact us via our toll-free number at 1-866-414-2326.

Contact lens auto-refill
Can I auto refill my contact lenses?

Our contact lens Auto Refill program allows you to set up automatic shipments of your contact lenses at the frequency of your choice, so you don't have to worry about running out. There’s a couple easy ways that you can set it up, modify it, or even stop it.

Setting up Auto Refill

You can set up your Auto Refill when placing your contact lens order. On the cart page, you will have the option to Auto Refill after reviewing the product. From there, you will be free to choose the frequency. The payment method used to pay for your order will be the one charged for all auto refills.

You can also set up a refill on your MyAccount, in the Easy Refill section, or in the Prescriptions > Contact Lenses section.

Stopping Auto Refill

You can easily pause Auto Refill in your MyAccount. Just go to Easy Refill, and you’ll be able to turn the refill set up off in one click!

From there, you can also edit or delete the refill altogether, and set up a new one.

Prescription requirements
Do I need a prescription to place an order?

Yes - we highly recommend ordering from a valid, updated prescription. Getting a comprehensive eye exam at least every two years ensures your eyes are healthy and the eyewear your purchase is suited to your vision needs.

Do you offer prism?

We do not offer prism correction as we believe that prescriptions that include prism are best filled by the prescribing doctor’s office. Filling a prescription that includes prism relies heavily on seeing the customer in the frames at the time of purchase so that additional measurements can be taken and the frame shape evaluated for appropriacy, which we cannot accommodate at this time.

Reading a prescription
What do all the acronyms on my prescription mean?

Below are the acronyms you will find on your prescription:

OD “oculus dexter” indicates your right eye’s parameters.

OS “oculus sinister” shows your left eye’s parameters.

SPH “sphere” indicates the amount of lens power prescribed for nearsighted or farsighted vision. It is measured in diopter and uses (+) for farsightedness (hyperopia) and (-) for nearsightedness (myopia).

CYL & AXIS: Cylinder (CYL) and Axis numbers (between 0 and 180 degrees) are required to correct Astigmatism. Both parameters will be required together.

ADD: provides magnifying power for reading, bifocal, multifocal, and progressive lenses. You will most likely have the same number for both eyes, usually ranging between +0.75 and +3.00.

Some glasses prescriptions also include additional numbers such as:

PD (Pupillary Distance): it’s the distance between the centre of one pupil to the centre of the other pupil. It is measured in millimetres and indicates where the optical centre of your lenses should be placed so you can have the best, most comfortable vision.

Prism: measured in prismatic diopter, it is required when eye alignment needs assistance. We do not offer prism prescription glasses, as we believe a prism prescription is best filled by the eye doctor.

For more information, read our blog article on how to read a prescription .

Coupon Codes
Applying coupon codes
How do I apply a coupon code?

When available, discounts can be applied during checkout. After selecting your products, you will be able to view your cart before confirming your purchase. At this point, there will be an opportunity to apply your discount code.

Products that are already discounted may not be eligible for further discounts.

Can I apply a coupon code after my order has been placed?

If you forgot to apply a coupon code at checkout and it's still active on our website, no worries! As long as your order was eligible and the promotion has not expired, simply give us a call at our toll-free number 1-866-414-2326 and we’d be happy to apply it for you!

After 14 days have passed, we are not able to extend this offer.

Can I still use the same coupon code after I've cancelled or returned my order?

If you’ve cancelled or returned your order, we can honor the same coupon code within 14 days of the original purchase date, granted that the new order matches the terms and conditions. If the offer isn’t active on our website anymore, simply contact us via our toll-free number at 1-866-414-2326 to have the code applied.

New customer discount
How do I receive my new customer discount?

If you’re a first-time customer, you can subscribe to our emails to receive a special offer to apply on your first order! Simply scroll down to the footer of the page and you’ll have the option to sign up for new and exclusive offers.

I'm a new customer and received a special coupon code by email, but it doesn't apply to my order.

The first-time customer offer only applies to your first order. If there is a past order in our system, the code you received by email will not apply. Moreover, this offer is subject to terms and conditions as stated in the email. If you are unsure whether your order qualifies, contact us via our toll-free number at 1-866-414-2326 and we will be happy to assist you.

Order Changes
Changing an order
Can I make a change to my order after it was placed (address, prescription change...)?

We can modify an order as long as it hasn't shipped. If you notice that you made a mistake when placing your order, contact us via our toll-free number at 1-866-414-2326 and we will update your order for you.

In some cases, we may not be able to accommodate the change needed. If so, we will help you cancel your order free of charge and place a new one with the correct parameters.

Cancelling an order
Can I cancel my order after it was placed?

We can cancel orders as long as they haven't shipped. If you change your mind and wish to cancel an order you've placed, contact us via our toll-free number at 1-866-414-2326 and we will cancel your order for you, free of charge.

Billing, receipts, and insurance
What methods of payment do you offer?

We accept payments through both debit and credit Visa, MasterCard, American Express, and Discover; as well as PayPal and Visa Checkout.

What is insurance and handling why do I have to pay for it?

Handling offers additional insurance on your order to ensure that if your package doesn't arrive or is damaged during transit, we can offer a free replacement.

Unless otherwise stated, offers that discount shipping do not apply to handling.

Why am I seeing a double charge?

When you order online, the amount of the order is first authorized on your card, and only charged when the order ships out. What sometimes appears as a double charge is in fact the authorization being first taken then released, then the actual charge.

How can I get a copy of my receipt?

Your receipt will be emailed to you shortly after your order is shipped out. You can also find all your receipts on your MyAccount:

1. Log into your MyAccount.

2. Click on Order History.

3. Select "View all orders".

4. Click "Print Receipt" and you will see your receipt formatted for printing.

Note: a receipt will only be generated once your order has shipped.

Can I change the name on my itemized receipt?

If the name on your order receipt doesn’t match that of the person wearing the glasses or contact lenses, we can have this changed for you.

Simply contact us via our toll-free number at 1-866-414-2326 and we will be happy to assist you!

Does Clearly offer direct billing?

Yes, with Clearly you can use direct billing to claim your vision insurance benefits upfront, online and in-store. See which vision insurance providers are eligible for direct billing. Please also check your coverage before you shop to make sure you're adding eligible products to your cart.

When you're ready to claim your insurance online, head over to the checkout and select 'Apply vision insurance'. From there, it's just a matter of uploading your prescription and entering your insurance info. Once approved, your benefits will be applied to your order total, so you'll only need to pay the remaining balance (if applicable).

To claim your benefits in-store, please bring your insurance information and your prescription with you. Our team will help process your direct billing claim.

How do I make my insurance claim without using direct billing?

If your provider isn't listed here or you prefer to process your claim manually, we're here to help. Once your order ships out, you'll receive an electronic receipt from us, which you can send to your insurance provider (along with any other paperwork they require).

The receipt will show the date your order was placed (so don't worry about receiving your order after your coverage has ended, as long as you've ordered within your coverage dates).

For more information about vision insurance claims, you can read our blog.

If your insurance requires additional paperwork to be filled out by the provider, contact us via our toll-free number at 1-866-414-2326 and we'll take care of it for you.

What is Pacific Blue Cross?

Pacific Blue Cross (PBC) is an insurance offered in conjunction with the Ministry of Social Development and Poverty Reduction in British Columbia. Clearly is registered as an eyewear provider with PBC, so residents of British Columbia covered under this plan can purchase from us.

I receive benefits from the Government of Quebec. Why was my claim rejected?

Before submitting your claim, check the conditions of coverage and reimbursement. Some items might only be covered if purchased through a provider established in Quebec. Clearly’s head office is established in British Columbia.

Price Match
Contact lens price match
What is your price match policy?

We offer a Price Match Guarantee on contact lenses. This means that we will match the final checkout price of any authorized online retailer (as determined by Clearly):

• Product must be in-stock on the competitor’s site.

• Product pricing must be accessible by entering the competitor’s URL directly, and navigating to the product page. (Wherein third party links, Google Ads pricing or geo-targeted pricing cannot be honoured.)

• Product must be identical: same number of boxes with same number of lenses, for the same prescription.

• Shipping, handling, and additional fees charged by the competitor will be factored in.

• Active sale offered by the competitor will be factored in (except for limited time offers of less than 48 hours, “limited box quantity” offers, discontinued product clearance sales). Promotions that have ended are not valid.

The price match cannot be combined with any offer on our site. We will match up to a maximum discount of $100 per order. We allow 3 price matches within a 90-day period.

RGP lenses are custom made and therefore excluded from our Price Match Guarantee.

This offer is exclusive to contact lenses. Glasses and sunglasses are not eligible for price matches with other sites.

How do I price match my contact lenses?

To receive the Price Match Guarantee:

1. Before placing your order or within 14 days of placing your order on our site, you can contact us via our toll-free number at 1-866-414-2326.

2. A trained representative will validate the final price of the competitor of your choice (including the any shipping and charges, exchange rates, sales taxes, and any other fees charged by the competitor).

3. We will adjust the price of your order, so it matches the price of the competitor. Note that financial adjustments are performed post-purchase.

The guarantee is based on the competitor's final price. As such, we cannot combine the competitor’s offer with any coupons or codes featured on our site. This offer does not extend to custom, made-to-order, and RGP lenses.

Why can’t you pricematch my order?

Your order might not match the requirements to be eligible for price matching. Refer to our Price Match Policy and contact us via our toll-free number at 1-866-414-2326 if you’re still unsure why we can’t price match your order.

Glasses price match
Do you pricematch Glasses/Sunglasses?

We do not offer the ability to price match glasses or sunglasses featured on competitor sites, however if your eyeglasses or sunglasses go on sale on our site within 14 days of your purchase, we will provide an adjustment for the difference in cost. After 14 days have passed, we are not able to extend this offer.

The following are excluded from this and all offers, sales, discounts, and coupons: Ray-Ban, Ray-Ban Junior, Oakley, Bolon, Arnette, Coach, Michael Kors, Polo, Ralph Lauren, Tory Burch, Versace, Emporio Armani, Ralph by Ralph Lauren, Dior, Vogue, Chloe, Chaps, Brooks Brothers, Gucci, Bottega; any glasses frame priced below or equal to $19; any frame in the “Clearance” or “Last Chance” sections.

What is MyAccount?
What is MyAccount?

MyAccount is your central hub for order and prescription information — ensuring fast and easy checkout and delivery.

We recommend signing in as soon as you visit our site to save your favourites, and quickly access your saved prescriptions, payment, and shipping information.

What are the benefits of MyAccount?

Access and manage the following with MyAccount:

• Track your Shipment(s)

• See your Order History

• Print Receipts

• Save your Favourites

• Access your Personal Profile (update & change your password)

• Review your securely stored Address & Payment Information

• Manage your prescriptions

• Set up automatic contact lens refills

• and more — all by logging in at the start

Resetting a MyAccount password
How do I reset my password?

If you've forgotten your password, you can provide the email address that you've used and we will email you a reset message. If you simply want to change your password from within your account, select "Personal Profile" and then "Change Password".

Retail Stores
Retail locations
How do I find a retail location near me?

We have stores in Vancouver, Calgary, and Toronto. Consult our Stores page to find a store near you!

Hours of operation

To know the hours of operation of a store near you, consult our Stores page.

Visiting a retail store
What do I need to order/pick-up my order from the store?

To order from one of our stores, you will need to bring a copy of your valid Canadian prescription. Both physical and electronic copies are accepted. Note that glasses and contact lenses prescriptions are different, so make sure to bring the right one!

To pick up an order, you will be asked to provide a piece of government issued ID.

Can I make an appointment at your store?

You can book a store visit or eye clinic via our online booking engines. You may also call our appointment booking line at our toll-free number 1-866-501-2729.

Privacy Policy Terms & Conditions Security Policy Accessibility

Essilor Canada is committed to creating an inclusive environment and applying principles of fairness in all that relates to employment, services, goods, facilities and convenience measures for our employees and our customers.

You will find the link in .pdf format to our policy on Accessibility for Ontarians with Disabilities Act (AODA).

Your comments and suggestions are an essential part of this ongoing process that allows us to develop new practices and offers to better serve you.

To contact us:

Phone: 514-337-2943 ext 1318
Mail: 371 Deslauriers, St-Laurent QC, H4N1W2

We're here to help

Welcome! In addition to our contact information below, our FAQ section includes answers to our top customer questions.

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